Process Model for Diverse Stakeholders Goals Workshop on Goal - Oriented Business Process Modelling

Projects to model business process are initiated for a variety of reasons. Some organisations initiate process modelling to solve particular problems. Other organisations make process modelling as part of their continuous improvement programme. The ISO9000:2000 standard for quality management effectively mandates a process management approach for any organisations that seek the certification. Any modelling is an abstraction of the real world. Business process modelling is the abstraction of the organisation of activities in an organisation. Abstractions are influenced by the viewpoint of the modeller. The success of the modelling project is judged by how well the model satisfies the objectives of the modelling. From a business perspective, performance management provides the mechanism to set targets(key performance indicators, KPIs) for the different departments and individuals. Integrated approach to apply performance measures on business processes has been successfully applied in some organisations. An effective performance measurement system starts from the mission and vision of the organisation and designs the KPIs for each unit or process from this overall corporate goal. As a means to steer the organisation, the goal and the KPIs have to be changed to respond to the business environment. The theory of business strategy provides many approaches to help senior management to analyse the competitive situation and determine the corporate goal. To continuously revise the business process and the lower level operations goals so that they are aligned with the new corporate goal is a serious test of management skill. A number of techniques are available to model business processes. Modelling for business process reengineering tend to investigate at a high level of abstraction. Detail activities are modelled for the improvement of operating processes. In the implementation of enterprise systems that support or automate the workflow of operations, detail process models are built. Any process modelling project would cut across functional boundaries. The process view integrates the horizontal dimension of the organisation, aligning the goals of different departments or functions to the same process goal. People do the actual operation of the process. The stakeholders in the process include the process workers as well as the management. Experience in implementing process change using procedures or information systems highlighted the critical role of the aligning the purpose and goals of both the process owners and the process workers. Unambiguous and common goal are fundamental to drive the business process. However, whose goal is most important? This paper briefly explores the different perspective of goals in organisation and introduces the BP TRIZ project that aims to develop an approach that may allow the modelling of diverse stakeholders' goals. Business process goals The goal or goals of any organisation is driven by the strategy of the organisation. Commonly accepted competitive factors include: • Quality • Delivery lead time • Time to market • Delivery reliability • Design flexibility • Volume flexibility • Cost/price • Innovation • Trustworthiness